Return & Refund Policy
Effective Date: October 23, 2025
Last Updated: October 23, 2025
Thank you for shopping with Print & PC Solution. We value your satisfaction and strive to ensure your shopping experience is smooth, transparent, and worry-free.
This Return & Refund Policy explains when and how you may request a return, replacement, or refund for purchases made on www.printpcsolution.com (“the Site”).
1. Eligibility for Returns
You may request a return if:
The product received is damaged, defective, or incorrect, or
The item does not match the description displayed on our website.
To qualify for a return:
The request must be submitted within 7 days of receiving your order.
The item must be unused, in its original packaging, and include all original accessories, manuals, and documentation.
Proof of purchase (invoice or order confirmation) must be provided.
2. Non-Returnable Items
Certain items cannot be returned due to safety, hygiene, or quality-control reasons, including:
Opened or partially used ink cartridges, toner, or other consumables
Products damaged due to improper handling, installation, or misuse
Digital downloads, gift cards, or electronic codes
Items marked “Final Sale” or “Non-Returnable” at the time of purchase
3. Return Process
To initiate a return, please follow these steps:
Contact our support team at support@printpcsolution.com within 7 days of delivery.
Provide your order number, a brief explanation for the return, and supporting photos (if applicable).
Our team will review your request and issue a Return Authorization (RA) number along with return instructions if approved.
Please do not send items back without prior authorization, as unauthorized returns may not be accepted or refunded.
4. Return Shipping
If the return is due to our error (wrong, damaged, or defective item), we will provide a prepaid return shipping label.
If the return is for any other reason (e.g., change of mind or ordering error), the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and retaining the tracking receipt until your return has been fully processed.
5. Refunds
Once your returned item is received and inspected:
You will be notified via email regarding approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Partial Refunds May Apply If:
The returned item shows signs of use
Components, accessories, or documentation are missing
Original packaging is damaged or incomplete
6. Replacements & Exchanges
If you request an exchange:
A replacement will be shipped after the original item is received and verified.
If the replacement product is unavailable, a full refund will be issued instead.
7. Damaged or Defective Items
If your product arrives damaged or defective:
Contact us immediately at support@printpcsolution.com
Provide your order details and clear photos of the issue
We will investigate promptly and offer a replacement or refund at no additional cost to you.
8. Order Cancellations
Orders may be canceled before shipment. Once an order has been dispatched, it cannot be canceled and will instead be handled under this Return & Refund Policy.
To request cancellation, email support@printpcsolution.com as soon as possible after placing your order.
9. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
Check your bank or credit card statement.
Contact your payment provider for further information.
If the issue persists, contact us at support@printpcsolution.com, and we will assist you.
10. Policy Updates
Print & PC Solution reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.